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     Frequently Asked Questions About AVS Server:
  1. Which OS AtHome Server support ?

    AtHome Server will run on Windows XP, Windows Vista and Windows 7, as well as MAC OS 10.5 and 10.6.
    Currently, the server on a Mac OS can only support one camera at a time. User can select which one to use if you are not using Mac's built-in camera.

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  2. How to delete recorded video files?

    Recorded video files can be deleted on your computer. First, open AtHome Server Windows on your computer, on the right side of the live video display, click on "Camera Settings" button to open the settings dialog, looking for "folder to store recorded video". Then use your Windows file explorer, go to that folder, you can delete all files or only some of them.

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  3. Can I set up to delete older recorded video files automatically?

    Yes you can. On your iPhone, login to the server, then on the top-right corner of the camera list view, tap on button "Server Settings". You can first enable auto-delete, and then set how many days to keep recorded video files.

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  4. How to check who has acessed the server?

    Whenever someone has logged in to the server, the user's name, log in time and IP address of the mobile devices will be displayed on "Server Status" of AtHome Server Windows.

    To check the access history, click on "Server Settings" to open the setting dialog, then on the bottom of the dialog, looking for "Server access log" button. Click on the buttom will show all the server access history.

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  5. How to setup SMTP server to send email notice?

    Just like you setup Microsoft Outlook or other email client software, you need setup SMTP server in order to send out email from your computer. Normally, your ISP (Internet Service Provider) will provide SMTP server info to you. Please look at the web site of your ISP for SMTP info. If you like to use Gmail SMTP server, you can fill in as:

    SMTP server: smtp.gmail.com
    SMTP port: 465 or 587
    Authentication required, fill in your email address and password
    Enable SSL.

    Here is an example:

    (Click on following image to display a full resolution image)

                 

    After filling in the SMTP server info, please click on the button to send a test email.

    Please note that Yahoo email DOES not provider a SMTP email server, they only allow you to send and recieve email from inside a web browser, unless you have a paid version of yahoo email account.

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  6. How can I set up the server to auto-start when the computer reboot?

    From your computer Windows explorer, go to C:\Program Files\AtHome Video Streaming Server,
    click right mouse button on file "AvsServer.exe", from the drop down menu, choose "Create Shortcut", and then copy the shortcut to the following folder:

    If you are using Windows XP, to folder:    C:\Documents and Settings\All Users\Start Menu\Programs\Startup

    If you are using Windows Vista, to folder:   C:\Users\username\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
    ( you need replace username with your real user name in above line).

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  7. How can I set up the server to hide and running in the background (minimized), and not shown on my Windows XP/Vista screen?

    After Streaming server start, click on "change settings" to bring up the settings dialog, then click on "Advanced settings", then check and enable "Minimize the server when it starts". Click on OK, and click on "Apply" in the setting dialog. Next time the server starts, it will no show on screen.

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  8. Where can I find the server configure file (server.conf) ?

    If you are running the server on Windows , Click on "Server Settings" button (on the top-right corner of AtHome Server Windows) to bring up the setting dialog. On the bottom of the setting dialog, you will found three buttons, showing "server configure file", "server access log" and "server error log". Click on the button will bring up a dialog to show the file content. The first line shows the file location in Windows file system.

    In case you have problem to start the server, here is the location the configure files are stored:

    If you are using Windows XP, go to folder:
    C:\Documents and Settings\Owner\Local Settings\Application Data
    (if you are the ower of your PC, otherwise, change to your user name in above path)

    If you are usinf Windows Vista, go to folder:
    c:\Users\Admin\AppData\Local\
    (Again, if you are not the admin of your PC, change to your user name in above path)

    The name of the configure file is:
    server.conf

    If you are running the server on Mac OS X, Open "Finder", then go to your home folder (your user name), try to find "AvsConf" folder. Inside this folder, you will find the configure file.

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  9. Can I delete the server configure file (server.conf) ?

    Yes. If you delete the server configure file, all previous settings of the server will be lost. Next time you start the server, it will run like the first time, and it will ask you fill in setup info, like server name, user name, password etc. Refer to above question on how to find the configure file.

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  10. My streaming server has problem to start (crash on my computer!), what can I do ?

    This may be caused by a corrupted server config file. For example, if the server was terminated or the computer was shutdown unexpectly, while the server was in the middle of writing the configure file, the file could be corrupted.

    You can try to delete the server config file (or rename it if you like to keep a copy), and restart the server. The server will run as if first time, it will ask you to fill in the set up information, user name, password etc.

    See above on Where can I find the server configure file (server.conf)

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  11. I keep get error message 1028 (or 2028, 3028,...) when I connect to my server. What can I do ?

    Very likely, AtHome server is blocked by Windows firewall. Please add the program into the allow (or exception) program list.

    If you are using Windows XP:
    Instruction from Microsoft (Scroll down to "Add a Windows Firewall exception ")
    Or:
    From Microsoft

    Click on "Add Program..." button, the select "AtHome Video Streaming Server" from program list.

    If you are using Windows 7:
    Click to watch video instruction from Microsoft.

    Or click on following images see large detailed screen captures:

    (Click on following image to display a full resolution image)

                 

    (Click on following image to display a full resolution image)

                 

    (Click on following image to display a full resolution image)

                 

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     Frequently Asked Questions About AtHome Camera:
  1. Does AtHome Camera App support IP cameras or analog (NTSC) cameras??

    Currently, AtHome Camera App only supports USB based webcams.
    IP cameras and analog cameras are not supported.

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  2. Can I use AtHome Camera App on my iPhone to connect to a surveillance DVR??

    No, AtHome Camera is now only connects to a computer running Windows XP or Vista, with AtHome Server installed.

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  3. How to edit the server login settings on iPhone ??

    On the first page of the program, tap on the accessory mark on the end part of each line, a dialog will slide in to allow you to change any settings of the server.

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  4. What can I do if I forgot the user name and password??

    In this case, you have to open setting dialog of AVS server running on your computer, and reset with new user name and new password.

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  5. Does AVS server support any kinds of cameras??

    For now, AVS server only supports USB web cameras. It can accept webcams that support following video formats (FOURCC format, or "color space" called by some webcams):

    • 24-bits RGB;
    • 32-bits RGB;
    • 12 bits YUV 4:2:0 (I420);
    • 12 bits YUV 4:2:0 (IYUV);
    • 12 bits YUV 4:2:0 (YV12);
    • 16 bits YUV 4:2:2 (YUY2);
    • 16 bits YUV 4:2:2 (UYVY);
    • 16 bits YUV 4:2:2 (YUYV);
    • 16 bits YUV 4:2:2 (YVYU);

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  6. How to setup motion detecton to trigger video recording??

    Motion detection can be set up to monitor your home when you are out.

    1. First, you need define two time intervals each day, to let the server know when you like to enable motion detection, to trigger video recording. For example: 09:30:00 - 16:30:00, means motion detection is on only between 9:30 AM to 4:30 PM.
    2. Secondly, you need give a motion trigger threshold for each time interval. The threshold is a scale between 1 and 100, and 100 is the hardest to trigger recording. Following steps will show you how to choose this number on your iPhone:
      • Login to the server from your iphone, motion setup info will be displayed under the video image.
      • Enable "Display detected motion (red blocks) on top of video?"
      • Then on your iPhone, set the motion detection time interval to include current time on your computer, and choose a threshold value of 30 as the first start. When you tap on "Save", you should see that time interval on your server becomes highlighted as green.
      • You will see the server diaplay "Prepare for motion detection......" for about 30 seconds, then the motion detection will be ready. You can wave your hand in front of the camera to see the detection motion (shown as red blocks on top of video image).
      • At the same time, the motion activity will be displayed below: "Current motion activity: xx. (Recording will start if activity is above the threshold).". If the number 'xx' is bigger than the threshold you choosed, video recording will be triggered. You can alway go back to your iPhone to adjust the threshold.
      • Each time recording is triggered, the server will record for 30 seconds. If the motion activity is still above the threshold, recoding will continue; otherwise, recording will stop.

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     Frequently Asked Questions About AtHome Video:
  1. What kind of file formats the player supports??

    We use the built-in player inside iPhone/iPod to play the streaming video contents. It should be able to play all H.264, MPEG4 video files. The file extension must be *.m4v, *.mp4 or *.mov.

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  2. Any limitation on video image size (resolution)??

    Yes, you can not play video clips with image size above 640 x 480.

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